Shipping Policy
Last Updated: 4/4/2018
Thank you for visiting and shopping at DriftHQ.com. Following are the terms and conditions that constitute our Shipping Policy.
DOMESTIC SHIPPING POLICY
Shipment processing time
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.
If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates (This is an example, not actual shipping rates)
Shipping charges for your order will be calculated and displayed at checkout as such.
|
Shipment method |
Estimated delivery time |
Shipment cost |
|
UPS Ground |
3-5 business days |
$9.95 |
|
UPS Two Day |
2 business days |
$12.95 |
|
UPS Overnight * |
1-2 business days |
$19.95 |
* Overnight delivery is only available for orders with delivery addresses within the continental United States.
Delivery delays can occasionally occur. We are not responsible for any inclement weather, natural disaster or other incidents that can occur without control.
Shipping estimations are not guaranteed! If your order is time sensitive please contact us directly so that we may further expedite your order.
Changes to addresses mid-shipment may impose fees; all fees will be covered by the receiver, this includes re-shipment of package when USPS is used. (FEDEX / UPS are the only methods where address change is possible and will have a fee starting at $30.)
Special Orders / Direct from Manufacturer shipments:
If an order is placed for an item that is not part of Drift HQ's regular inventory you as the customer may experience a longer than usual lead time. Manufacturer's shipping schedules may vary.
Special orders cancelation must be submitted in writing 5 business days prior than the initial quoted ship date.
Shipment to P.O. boxes or APO/FPO addresses
DriftHQ.com ships only to addresses within the U.S., U.S. Territories.
We do not ship to P.O. boxes or APO/FPO addresses.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
Drift HQ is not responsible for any customs and taxes applied to your order.
All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
Drift HQ is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
INTERNATIONAL SHIPPING POLICY
All international orders should be placed along with a follow up email to insure proper handling and pricing.
Due to some products being large or difficult to ship it is best that we are contacted directly for international orders.
Please email us at: sales@drifthq.com
RETURNS POLICY
Our Return & Refund Policy provides detailed information about options and procedures for returning your order.